FAQ
Frequently Asked Questions (FAQ)
Welcome to The Curious Collection Shop!
We’re so glad you’re here. Below you’ll find answers to some of our most common questions.
🛍️ ORDERS & SHIPPING
Q: How long will it take to process my order?
A: Orders are typically processed within 2–3 business days. During peak seasons or sales, processing may take slightly longer — but we promise it’s worth the wait!
Q: How long does shipping take?
A:
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U.S. Orders: Usually arrive within 5–10 business days after processing.
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International Orders: Delivery typically takes 10–20 business days, depending on location and customs clearance.
Q: Will I receive a tracking number?
A: Absolutely! You’ll receive a tracking link by email once your order has shipped. If you can’t find it, please check your spam folder or contact us.
Q: Do you offer express shipping?
A: Yes! Expedited options are available at checkout for most items.
🎁 PRODUCTS & AVAILABILITY
Q: Are your items seasonal or limited edition?
A: Many of our collections are seasonal or limited run, so once they’re gone — they’re gone! We recommend grabbing your favorites early.
Q: Can I request a custom or personalized item?
A: At this time, we don’t offer custom orders — but we’re always expanding our collection. Keep an eye on our “New Arrivals” section for fresh finds.
Q: Are your products tested for quality?
A: Yes! Every item is carefully selected and quality-checked before shipment to ensure it meets our standards of comfort, creativity, and charm.
💳 PAYMENTS
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, and Shopify Payments for your convenience and security.
Q: Will I be charged tax?
A: Applicable sales tax will be calculated at checkout based on your location.
🔁 RETURNS & EXCHANGES
Q: What is your return policy?
A: You can return most items within 30 days of delivery, as long as they’re unused, unwashed, and in original packaging.
(See our full Return & Exchange Policy for details.)
Q: How do I start a return or exchange?
A: Simply email us at [Your Customer Service Email] with your order number and the item you’d like to return or exchange. We’ll walk you through the next steps.
Q: What if my item arrives damaged or incorrect?
A: Oh no! We’re so sorry — please contact us within 7 days of receiving your order with photos and your order number, and we’ll make it right immediately.
🌎 INTERNATIONAL ORDERS
Q: Do you ship internationally?
A: Yes, we do! We’re excited to share The Curious Collection Shop with customers worldwide.
Q: Who covers customs or import fees?
A: International customers are responsible for any customs duties, taxes, or import fees charged by their country.
💌 OTHER QUESTIONS
Q: How can I contact your team?
A: You can reach us anytime at thecuriouscollectionshop@gmail.com or through our Contact Us page. We aim to respond within 1–2 business days.
Q: Do you offer gift wrapping or personalized notes?
A: Yes! Many items can be shipped with gift wrapping or a personalized note — simply leave a message in the “Order Notes” box at checkout.
🌟 Thank You for Shopping Small!
Your support means the world to us. Every order helps us continue curating unique, meaningful finds that bring a little wonder to everyday life. 💛